Capped Price Budget Plan | Retail Price Budget Plan | Prepay Program

Retail Price with Prompt Pay Discount | FAQs

Your Home ... Your Comfort ... Your Way!

Just as our customers all have different home heating needs, you each have different payment and budget needs, too. Wilcox Fuel offers a range of price protection and payment plans to help fit your energy costs into your family's financial plans. Even better, all of our programs are available for either Bioheat or Clean Burn Premium Surephyre home heating oil.

GOT QUESTIONS? ASK US! Price Protection begins July. Call our price protection specialists at (860) 399-6218 or (800) 322-6218, or contact us regarding pricing ... to have any questions answered ... or enroll in the Oilheat Purchase Plan of your choice.

Capped Price Budget Plan

HIGHLIGHTS

• 12-month program
• Begins July
• Pay the same amount each month
• Price cap protection
• Your service contract payments can be included in your budget payments
• Requires a non-refundable hedging fee (see below)
• Enjoy automatic delivery all year long

Our Capped Price Budget Plan sets a maximum (cap) per-gallon cost for your estimated annual oil needs. This plan protects you against rising prices, but will adjust downward if the market price drops. We then spread your annual costs over 12 months - even though we know that nearly 80% of that oil will be delivered to you in only a few winter months. We will adjust for any credits or balances due at the end of the year. This plan is only available to oil or Bioheat automatic delivery customers, and requires an upfront hedging fee (see article below) billed in July but payable as part of your monthly budget.

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Retail Price Budget Plan

HIGHLIGHTS

• 12-month program
• Begins July
• Pay the same amount each month
• Rates fluctuate with the daily rate of heating oil
• Your service contract payments can be included in your budget payments
• No hedging fee required (see below); however, there is no cap price protection
• Enjoy automatic delivery all year long

For customers who choose to pay daily market rates, Wilcox offers our Retail Budget Plan. We will estimate your annual oil needs, and also estimate the expected average cost per gallon, and then spread that total over 12 months. You pay the same bill each month - but your delivery rate will fluctuate with the daily rate - just as the per-gallon price changes each time you go to the gas station. We will adjust for any credits or balances due at the end of the year.

3 IMPORTANT THINGS BUDGET PLAN CUSTOMERS SHOULD KNOW Payments are due by the tenth of each month. Payments must be made each month. Budget accounts that are over 30 days in arrears will be removed from the plan. Charges at the current retail price will be due within 30 days after delivery. We pay interest on credit balances. Accounts with a credit balance will be paid interest at a rate of 3% per annum. Accounts must be on automatic delivery to be eligible. If you are currently on automatic delivery, this will continue whether or not you participate in the budget program. Written notice is required to discontinue automatic delivery.

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Prepay Program

HIGHLIGHTS

• One payment made in July
• Guaranteed price protection
• Fixed price does not go up or down during the year
• Enjoy automatic delivery all year long

How would you like to make one payment at the lowest available rate - and then not have to think about your heating oil all year? With Wilcox's Prepay Program you can do just that! Because you're paying for a year's worth of oil in advance, there are no hedging fees, and we can pass any preseason discounts along to you. Prepay customers enjoy automatic delivery all year long.

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Retail Price with Prompt Pay Discount

HIGHLIGHTS

• Rates fluctuate with the daily rate of heating oil
• Save 10 cents per gallon if invoice is paid in full within 10 days of delivery by cash or check
• Save 5 cents per gallon if invoice is paid in full within 10 days of delivery by credit card

Many of our customers prefer to pay the market price for each delivery as they come, instead of making payments all year long. These customers are comfortable with the higher fall and winter payments, knowing that they'll have minimal costs as the weather warms up. Wilcox Fuel offers these customers a Prompt Pay Discount: if they pay their bill within 10 days of delivery by cash or check, they save ten cents per gallon, and if paying by credit card within 10 days, they save five cents.

What's a Hedging Fee? When we offer our customers the protection of a Capped Price program, we also charge a hedging fee. Many of you have asked "What's a hedging fee and why do I have to pay it?" To offer you a Capped Price, we have to pay a premium for the same protection. The hedging fee is our cost to ensure the future maximum price while retaining the opportunity to pay a lower price. We get that protection through a combination of Futures and Options Contracts, bought on the commodities market. Our options brokers charge for their services, and our hedging fees are applied to those charges. The hedging fee we require for the Capped Price programs passes a portion of these costs to you. For customers who do not wish to pay the hedging fee, Wilcox offers other payment options (see above).

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FAQs

When does price protection begin?
All price protection programs begin July 1. Price protection enrollment takes place every spring, at which time we will contact you by mail and ask you whether you would like to re-enroll in the same program or choose a different program.

How can I find out what your fuel prices are?
Either call us at (860) 399-6218 or (800) 322-6218, or contact us.

Which pricing plan do you recommend?
Since we can't predict where fuel prices will go ... and since every customer is different, we leave the choice up to you. We would be happy to discuss the pros and cons of each plan with you in order to help you make the best decision for your family and budget. Please call or contact us.

What is important for me to know about price protection?
Please read the "Three Important Things" information in the box above. We would like to stress these two points: you must remain on automatic delivery to be eligible for price protection; and some of our programs require a hedging fee (see information above).

What if I'm not happy with the pricing plan I choose? Can I get out of the deal?
When you agree to purchase your Oilheat from Wilcox Fuel at a fixed or capped price, we have to go to the market with our wholesaler and buy the contracts to cover your purchase. Signing a contract means you have agreed to buy the oil that we have secured for you because we can't walk away from the commitment we made on your behalf. You can't just walk away from a contract without Wilcox Fuel exercising penalties for non-payment and cancellation. It's the same as what happens if you leave a cell phone contract, a car lease or home mortgage before the term is complete.

Our recommendation to those who would rather not "lock in" a fixed or capped price is to choose market pricing.

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